General Terms and Conditions (GTC) «Rules of the Game»

RINDERLI driving school

Püntenstrasse 23

8143 Stallikon

1. Conclusion and subject matter

1.1. The general terms and conditions are part of the entire driving training. They come into force upon registration (written, verbal, telephone or online) and end automatically after passing the practical test or early, written termination of the business relationship.

2. Main performance

2.1. The RINDERLI driving school offers students high-quality and recognized training that meets the requirements of the Traffic Licensing Ordinance (VZV). The training driving instructor has a federal specialist certificate and is in possession of a driving instructor license issued by the Road Traffic Office. He carries out the training according to the latest, recognized standards. The practical driving lessons are taught using a specially equipped and tested driving school vehicle. During lessons, the driving instructor's personal performance obligation is not important and an equivalent driving instructor can be used.

2.2. The driving school cannot guarantee the student driver will obtain a driver's license. The driving lessons given cannot be reimbursed even if the test is unsuccessful.

2.3. The driving school has the legally required insurance during the training period. The learner driver must personally ensure compulsory insurance coverage on private learning trips and practice trips with private vehicles.

3. Registrations and deregistrations/absences

3.1. Registration for theoretical or practical lessons can be made in writing or orally. Cancellations from agreed lessons must be announced at least 24 hours before the start of the lesson.

3.2. If a learner driver does not show up for an agreed lesson without an excuse or does not cancel on time, the driving school is entitled to invoice the learner driver for the lesson in full and deduct it.

3.3. If a short-term cancellation occurs for medical reasons, the lesson will not be charged. However, administrative and/or other expenses may also be charged in this case.

4. Termination and Termination

4.1. If the business relationship is terminated by the driving school for good cause, the acquired but unused lessons will expire. A refund is not mandatory.

4.2. The same applies if the learner driver completes the training. Lessons purchased but not yet used expire and do not need to be refunded.

5. Individual lessons, subscriptions, vouchers, etc.

5.1. Driving lessons, vouchers, special discounts or other promotions are personal. They cannot be transferred and cannot be accumulated.

6. Payment methods

6.1. If the acquired lessons have not been paid for before they are used, the driving instructor can suspend the training. The agreed lesson(s) that were not carried out are still deemed to have been taken. We reserve the right to cancel in a timely manner.

6.2. If all services are not paid before the start of the driving test, the test cannot be completed. In this case, the costs for the canceled driving lesson(s) are borne entirely by the learner driver. The same applies to the test fees, which are billed separately and directly by the Road Traffic Office.

7. Lessons, training control, prevention through no fault of the driving school

7.1. A driving lesson includes a greeting, setting up the learner driver in the vehicle, information about the content and goal of the upcoming driving lesson and repetition of the theoretical and practical knowledge from previous driving lessons.

7.2. A personal training card (digital or analogue) is kept for each learner driver. This contains a representation of the learner driver's practiced and achieved skills.

7.3. Each driving lesson is commented on and documented in this training card. The learner driver confirms the driving lessons they have received with their signature or an equivalent, free-form sign.

7.4. If the driving school has to cancel a lesson through no fault of its own (e.g. due to a technical defect, an illness of the driving instructor, or due to the fault of a third party (e.g. partner organizations involved in the implementation), it can be rescheduled at a later date. The lesson is not valid as received by the learner driver. The learner driver is not entitled to any claims for damages. This also does not apply if a cancellation was only possible at short notice or subsequently.

7.5. If the driving instructor justifiably doubts a student's ability to drive (particularly due to fatigue, illness, inadequate mental health, the influence of drugs or alcohol, a lack of ability to concentrate, etc.), the driving instructor will immediately stop the lesson. The lesson is considered taken. The learner driver is not entitled to a refund for the lesson.

7.6. Without a valid learner's permit, the lesson will not start, it will be considered acquired and will be entirely at the student's expense.

8. Courses (emergency aid, traffic knowledge, basic motorcycle course, etc.)

8.1. The driving school works with partners in the course system. The driving school and its partners reserve the right to postpone course offerings, change the course location or cancel a course in the event of insufficient registrations. If an instructor is unavailable, the school management can change instructors.

8.2. If the number of participants is insufficient, the course will not be held and the course fee will not be charged.

8.3. Written and/or oral registrations for courses are binding. The number of participants is legally limited and will be allocated upon registration. In the event of short-term cancellations, these can no longer be allocated in a timely manner, which results in financial damage to the course provider. The driving school therefore reserves the right to charge the costs in whole or in part if it cannot replace the canceled course participant.

8.4. The driving school or its partners reserve the right to exclude participants from a course (disruption to class, delay, outstanding course fee). There is no entitlement to a refund of the course fees.

9. Practical driving test / control drive

9.1. In principle, the learner driver has no right to use the driving school vehicle during driving tests or official inspection trips. This applies regardless of the number of lessons taken.

9.2. If the driving test cannot be completed, the learner driver must deregister at least five working days before the test date. If deregistration is not done in a timely manner and costs arise as a result, these must be borne in full by the learner driver. This also applies if medical reasons make it impossible to take the driving test.

10. Admission to the 3rd practical driving test

10.1. Registration for a 3rd practical driving test can only be arranged by a driving instructor. The learner driver can only take the third practical driving test if the driving instructor has given his consent.

11. Applicable Law

11.1. All legal relationships between student drivers and driving school are subject to Swiss law. The place of jurisdiction is the location of the driving school. The driving school has the right to sue the learner driver at any other competent court.

Last changes May 1, 2023